We wish you every purchase with a good experience with the right product. Even if there is any manufacturing fault or the delivered product is wrong we are offering an exchange or return facility. To claim a return or exchange, you must take an unboxing video. We need to unbox the video to accept the return or exchange request.
At Trendyfur we provide a 3 to 7-day return or replacement warranty on almost all products, which is effective from the day the product is received.
Return, exchange, Refund, or Warranty won’t be applicable for the below conditions-
• If there is any kind of physical damage to the product (buyer responsible).
• If the product is changed in shape or modified after purchase.
• If the product has no scratches or stains or is in resalable condition.
• Any kind of service
• Defects in the finish such as cracking or chipping or any discoloration due to changes in temperature or humidity, exposure to sun, fire, moisture and acids, other chemicals, or non-industry approved polishes.
After checking the product as soon as possible, if you find any problem, please make a written complaint to us. In this case, email will be given top priority, but for small problems or how to operate a product, call the hotline or email us on Facebook to get help.
If a product needs to be returned, it must be properly boxed or in a separate bag, along with all papers, boxes, accessories, warranty cards, stickers, labels, gift items, etc provided with it, couriered to our office address or personally or by someone else. should be sent In this case, if there is an opportunity to pick up the product from your location, we will try, but in that case, you have to pay the courier charge in advance.
Product returns must be in resalable condition, product returns will not be accepted if any parts are missing or the product is damaged. If everything is fine after receiving the product, after checking the product, if everything is fine, a refund will be arranged within 72 hours.
If there is any fault in the product, we will bear the delivery charge. However, the courier charges and other payment settlement charges in case of change of mind or dislike or otherwise shall be borne by the customer.
At the time of refund, if the customer received any cashback and gift on that order, it will be taken back from the customer. The remaining amount will be refunded after deducting the cashback amount. Click here to learn more about our refund policy.
To return the product contact us
Phone – +88 01305679666
Gmail- trendyfur.infor@gmail.com